Refund Policy

Effective Date: February 10, 2026

Thank you for using Copper State Drain. We value transparency and want our customers to clearly understand how payments and refunds are handled.

Because we operate as a plumbing referral service, our refund policy is structured differently than a direct service provider.

1. Referral Service Only

[Your Business Name] is a referral platform that connects customers with independent third-party plumbing contractors.

We do not perform plumbing work, and we do not control contractor pricing, billing, or service outcomes.

2. Payments to Contractors

In most cases:

• Customers pay plumbing contractors directly

• Contractors are responsible for their own invoices, fees, and payment policies

• Any disputes regarding work performed must be handled between the customer and the contractor

[Your Business Name] is not responsible for refunds related to plumbing services provided by third parties.

3. Referral Fees (If Applicable)

If [Your Business Name] charges a referral or service coordination fee (now or in the future), refunds may be issued only under the following circumstances:

Eligible Refund Situations

A refund may be considered if:

• No contractor contacts you within a reasonable time after submitting a request

• Your service request is canceled before a referral is made

• A technical error causes an incorrect or duplicate charge

4. Non-Refundable Situations

Refunds will not be provided for:

• Dissatisfaction with contractor pricing or workmanship

• Services completed by a third-party plumber

• Disputes between customer and contractor

• Delays caused by contractor scheduling or availability

• Emergency service outcomes

Contractors operate independently, and all plumbing work agreements are between the customer and the contractor.

5. Requesting a Refund

If you believe you qualify for a refund of a referral or coordination fee, please contact us within 7 days of the original request.

Provide:

• Your full name

• Date of service request

• Description of the issue

• Any relevant payment confirmation

Requests can be sent to:

Email: [your@email.com]
Phone: [Your Phone Number]

6. Refund Processing Time

If approved, refunds will be processed within 5–10 business days, depending on your payment provider or bank.

7. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date.